Each player has one single-use code. It matches character for character what the player sees in their Rewards tab.
Players see this on every game tile. A platform you haven't set shows no status at all.
It pops up right away for every player with the app open, and stays in their notifications.
Choose a conversation to read and reply.
Your reply goes to the player's in-app chat as “JENNA's ROOM Support” and turns the assistant off for this conversation. Replying to the forwarded message in Telegram does the same. Ctrl + Enter sends.